| Basic
Company Knowledge:
Define
the company's mission and objectives:
Who is the main contact person in case of an emergency?
_____
Customer Service
_____ Cleanliness
_____ Great Product Quality
Name
our top competitors?
Coffee
and Espresso Knowledge:
What
causes bitter coffee and how can it be solved?
What
are the 2 most common species of coffee?
Coffee
is grown between what elevations or latitudes?
What
is the proper way for storing coffee?
How
many grams of coffee are needed to produce 1 shot
of espresso?
Espresso
Definition:
What
is espresso?
Why
should coffee never be stored in the freezer?
Within
how many days should coffee be consumed once ground?
Within
how many days should coffee be consumed if not ground?
Within
how many minutes should coffee be served before it
starts to
lose its flavor?
Name
4 factors which determine coffee quality?
What
is "crema"?
What
causes an espresso to not have "crema" on
the top?
What
causes coffee grounds to end up in the cup?
What
is the approximate time for brewing 1 shot of espresso?
What
happens if the timing is too short?
What
happens if the timing is too long?
How
many ounces is the perfect shot of espresso?
Espresso,
Coffee + Equipment Knowledge:
Describe
the backflushing process?
How
often should an espresso machine be back flushed with
a cleaner?
How
often should an espresso machine be back flushed without
a cleaner?
What
is used for cleaning the steam wands?
After
how many pounds of coffee should the burrs on grinders
be replaced?
Where
is the portafilter stored between orders and why?
How
many times per week should the coffee grinders be
cleaned?
Espresso
Business Opening + Closing Procedures:
Describe
opening and closing procedures:
|
The following questions can be
used to test the knowledge of your current employees,
barista's, or drive-thru operators.
